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Customer Service

 Shipping & Delivery

At this time, we ship worldwide. Most Orders(Except the custom-made costumes) will be despatched in 2 business days once the payment was cleared, Shipping in two business days once the payment were cleared and usually 5-7 days for delivery, NO overnight shipping. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

For all the custom-made costumes, it takes about 7-14 working days for the costume to be finished, during Halloween time, the time maybe around 10-15 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders,5-7 working days delivery.

Returns & Replacements

 Wrong size, defective, missing items, or items significantly different from our store description.

Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, CosplaySky.com will make a new costume for free – if it is determined that we made the error.

However, CosplaySky.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.

 If you are not 100% satisfied with the items for any other reason, you may request a refund. Please note that only the list price for returned items will be refunded. Shipping costs are non-refundable.

 The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.

The following items Are Excluded from Return or Exchange Policy:

Costumes/Wigs that have been used or washed

Costumes/Wigs that smell of cigarette smoke or perfume

Costumes with stains

Ordering

Please check your order for custom-made costumes carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time.

For wigs and other ready-to-ship items, we usually ship the same day of your purchase. We will make every effort to locate the package and make any necessary changes before it ships. If the order has already shipped, CosplaySky.com will not be responsible for any additional cost to correct the order.